The Snaptics WBDI biometric device in the device manager was displaying the following error in its properties: This article documents how I fixed this error and how you can troubleshoot and fix similar errors.
Fixing the device not working properly issue with the fingerprint reader
It’s always better to research using Google or DuckDuckGo search engines about your problem. This will give you an idea if anyone else is having similar issues. I did a search on Microsoft and Lenovo forums but the answers were not satisfactory. So I used hints from the forums to test my own solutions. The final solution was the following: Now you should be able to use the fingerprint reader.
What is Intel SGX?
Intel Software Guard Extensions is a hardware based memory and data encryption solution which can be used to secure sensitive information. In recent versions of Windows 10, Microsoft seems to have made it mandatory to enable Intel SGX for sensitive hardware like fingerprint reader. Of course, it is mandatory for the devices which support this technology.
Possible fixes for other devices
The error Code 31 is not specifically related to the problem mentioned above. This is a generic error which occurs when Windows is not able to load drivers for a device or the device is not functioning properly. I have compiled a few possible fixes which may be helpful in solving this error for you. The first step is to restart your computer once to check if this error is temporary. Most problems can be resolved automatically after restart in Windows 10. If the problem persists even after restart, then use the possible solutions listed below:
Update device drivers
Since code 31 is an error code related to malfunction of Windows device drivers and it may occur due to outdated drivers, it is wise to update the device drivers using Windows Update. You may have disabled driver updates from Windows Update. You can use any method mentioned in this article to trigger Windows Update and update drivers automatically. Please restart your computer after Windows completes installing the updates. If this does not fix the issue, then I would suggest installing drivers from the device manufacturer. You can also use third-party tools to update drivers in Windows 10. But please make sure you uninstall and delete the current driver completely before installing the new drivers. To delete current drivers, follow the instructions below: You should always backup device drivers before uninstalling them.
Use the Windows troubleshooter
You can also use the Windows troubleshooter which can automatically detect errors in Windows and fix them. It can be a headache if this problem occurs on the network adapters. In cases where you can’t connect to the Internet because error Code 31 is coming on your wireless or ethernet network controllers, it’s wise to download a tool like 3DPNet which will install network drivers even when you are offline. Hopefully these fixes will fix the error code 31. If it does not, please comment below and we’ll find a solution specific to your problem. I would definitely not want to use the system restore function just because of this error. Also see:
How To Fix TPM Device Not Detected Error On WindowsHow To Fix Windows 10 Update Error 0x800704224 Ways To Fix Windows 10 Remote Desktop Not WorkingHow to Fix Unknown USB Device (Device Descriptor Request Failed)How To Fix “DNS Server Isn’t Responding/This Webpage Is Not Available” Error
